Return & Exchange Policy

We accept returns, exchanges, or replacements only for unused items within 7 days of delivery.

All products must be returned in pristine condition, with original tags, dust bags, and packaging intact.

If your product arrives damaged or with a manufacturing defect, contact Arzooco Customer Care at info@arzooco.com or WhatsApp +91 9601572424 within 48 hours of delivery.

Arzooco will manage all pick-up and return logistics for a seamless experience.

Refund Policy

Once we receive and inspect your return, we will process your refund.

Inspection: After the product reaches our warehouse and passes the quality check, your refund will be initiated.

Timeline: The refund amount will be credited to your original payment method within 5-10 business days.

COD Orders: For Cash on Delivery (COD) orders, a secure payment link will be sent to your registered mobile number for refunds.

Warranty Policy

At Arzooco, we stand behind the quality of our craftsmanship. Your Arzooco bag is designed to be your reliable companion, which is why we offer a 1-Year Limited Warranty from the date of purchase.

What is Covered?

This warranty covers any manufacturing defects in materials and workmanship under normal use, including:

Hardware: Broken zippers, sliders, buckles, and magnetic snaps.

Stitching: Premature unravelling of seams or handle attachments.

Structural Integrity: Defects in the fabric or lining that were present at the time of purchase.

What is Not Covered?

This warranty does not cover damages resulting from:

Daily Wear & Tear: Natural fading of colors, slight abrasions, or fabric pilling over time.

Misuse & Negligence: Damage caused by overloading the bag beyond its capacity, accidents (cuts/burns), or exposure to extreme chemicals.

Improper Care: Damage from machine washing or improper storage.

Unauthorized Alterations: Any repairs or modifications made by a third party.

How to Make a Claim

To initiate a warranty claim, please follow these steps:

Proof of Purchase: Ensure you have your original invoice or digital receipt.

Contact Us: Email our support team at info@arzooco.com or WhatsApp us at

WhatsApp +91 9601572424.

Submit Photos: Include clear photos of the defect and the overall condition of the bag.

Resolution: Once our quality team inspects the claim, we will either repair your bag or replace it with the same or a comparable model.

Our Commitment: We aim to process all warranty claims within 7–10 business days to ensure you get back to your journey as soon as possible.